Terms and Conditions

Last updated: 1st October 2026.

These Terms and Conditions ("Terms") apply to all bookings made through Vintara Stays, a sole proprietorship firm, GSTIN 27AMDPL5778R2Z1 ("Vintara Stays", "we", "us", "our"), Office 202, Gera Garden, Building No. 1, Koregaon Park, Pune – 411001, Maharashtra, India.

They apply to bookings made through our website www.vintarastays.com, by phone, WhatsApp or email, or through our partners and referrals ("Booking Channels"). By making a booking or using our website, you agree to these Terms, our Cancellation Policy, our Privacy Policy, and the House Rules of the Property you book. Please read them before booking.

1. Our Role

1.1 Vintara Stays is a booking agent. We list villas, resorts, hotels, homestays and other properties owned and operated by independent property owners and operators ("Hosts"). We help guests discover, book and pay for them.

1.2 The accommodation and on-site services are provided by the Host. When you make a Booking, your contract for the stay is with the Host. Vintara Stays facilitates it: we manage the Booking, collect payments on the Host's behalf, and provide customer support before, during and after your stay.

1.3 We select our listed Properties with care and work with Hosts to resolve any issues during your stay. However, we do not own, operate or control the Properties, their staff, facilities or services.

2. Definitions

Property: any villa, resort, hotel, bungalow, farmhouse, homestay, serviced apartment, or room within one, listed on Vintara Stays.
Host: the owner or operator of a Property.
Guest / You: the person making a Booking, and everyone staying under that Booking.
Booking: a reservation of a Property for a stay.
Booking Amount: the total amount payable for the Booking, as stated in the Booking Confirmation.
Advance: the part-payment required to hold a Booking.
Security Deposit: a refundable amount, required only at certain Properties, held against damage or unpaid charges.
House Rules: the property-specific rules for a Property, shown on its listing or shared with you before or at the time of booking.
Booking Confirmation: the email or written message from Vintara Stays setting out your Booking details. These include the Property, dates, number of guests, check-in and check-out times, Booking Amount, Security Deposit (if any) and payment due dates.
Peak Dates: weekends (Friday and Saturday nights) and national holidays.

3. Eligibility and Guests

3.1 Bookings can be made only by persons aged 18 or above who are competent to contract under the Indian Contract Act, 1872.

3.2 The person who made the Booking, or another adult named on it, must be present at check-in and during the stay. That person is responsible for the conduct of all guests in their group.

3.3 Children of any age are welcome where the Property allows, provided they stay with and are supervised by their parents or guardians at all times.

4. Booking and Payment

4.1 Holding a Booking: A Booking is held once we receive the Advance and the Security Deposit where applicable. We will then send your Booking Confirmation with the balance amount and its due date.

4.2 Full payment: The balance must be paid by the due date in the Booking Confirmation. If full payment is not received by then, the Booking may be cancelled. The Cancellation Policy will then apply to amounts already paid.

4.3 Payments collected for the Host: Vintara Stays collects payments on behalf of the Host.

4.4 At check-in: please carry your Booking Confirmation and proof of payment.

4.5 Payment methods: credit card, debit card, net banking [and UPI], through our secure payment partner or the payment details shared by us in writing. Please pay only through methods confirmed by Vintara Stays. Charges levied by your bank or card issuer are outside our control.

4.6 Your payment details: you confirm that any card or account you use is lawfully yours or used with the owner's permission.

5. Pricing

5.1 Prices are shown per Property or per room, as stated on the listing. Whether taxes are included is shown at the time of booking.

5.2 The price in your Booking Confirmation is fixed for that Booking. Listed prices for future bookings may change.

5.3 If a price is displayed incorrectly because of an obvious technical or typing error, we will contact you before confirming. You may accept the correct price or cancel with a full refund.

5.4 No extra charge will be added to a confirmed Booking unless it is for services you request or agree to, or for charges set out in these Terms or the House Rules, such as extra guests, late check-out or damage.

6. Property House Rules

6.1 Each Property has its own House Rules. They may cover, among other things:

smoking and alcohol;
outside visitors;
outside food, caterers and events;
guest group composition, such as family-only or group bookings;
local ID or residency restrictions;
pets;
music and quiet hours;
pool timings;
use of facilities.

6.2 House Rules are shown on the Property listing or shared with you before or at the time of booking. Please read them carefully before booking, and ask us if anything is unclear. By booking, you agree to follow them.

6.3 If you have a specific requirement, such as a group booking, a celebration or a pet, please tell us before booking so we can confirm the Property is suitable.

6.4 The Host or its staff may refuse entry or ask guests to leave if House Rules are seriously breached (see Section 11).

7. Check-in and Check-out

7.1 Timings: check-in and check-out times are stated on the listing and in your Booking Confirmation. Unless stated otherwise, check-in is at 1:00 PM, and check-out is at 11:00 AM.

7.2 Early check-in and late check-out: these are subject to availability, must be approved in writing, and may be charged extra.

7.3 Guest ID: as required by law, every adult guest must show an original government-issued photo ID at check-in and provide a copy. Foreign nationals must provide passport and visa details. Details of all guests, including children, must be entered in the guest register.

7.4 Right of admission: check-in may be refused in any of these cases:

valid ID, the Booking Confirmation or full payment cannot be produced;
the group does not match the Booking;
false information was given when booking.

In these cases the Cancellation Policy applies.

7.5 Guest numbers: the number of guests and visitors must not exceed the number in your Booking Confirmation. Additional guests are allowed only with prior written approval and may be charged extra.

8. Swimming Pool and Water Safety

8.1 No lifeguards are provided at any Property. Use of swimming pools, jacuzzis, water bodies, beaches and water activities is entirely at your own risk.

8.2 Guests under 18 years of age may use the pool only under the direct and continuous supervision of their parent or guardian.

8.3 Please follow the pool rules and timings displayed at the Property or shared with you. The following are not permitted:

glass items near the pool;
running near the pool;
diving into shallow water;
swimming under the influence of alcohol.

8.4 Parents and guardians are responsible for the safety of children at all times, particularly near pools, water, terraces and balconies.

9. Utilities and Amenities

9.1 Amenities, power backup, water supply and Wi-Fi vary by Property and are described on the listing.

9.2 Some Properties, particularly in coastal and hill areas, may experience power cuts, variable water supply, or limited mobile and internet connectivity. These are outside our and the Host's control.

9.3 Occasionally an amenity may be temporarily unavailable due to maintenance, weather or other reasons. If an amenity listed in your Booking Confirmation will not be available, we will try to inform you in advance.

10. Security Deposit and Damage

10.1 Where it applies: a Security Deposit is required only at certain Properties. Where it applies, the amount is shown on the listing and in your Booking Confirmation.

10.2 Reporting existing damage: please inspect the Property and report any existing damage or missing items to the Property staff or us within 90 minutes of check-in. Damage not reported within this time may be treated as having occurred during your stay.

10.3 Care of the Property: Please use the Property and its contents with care and leave it in reasonably clean condition, allowing for normal use. Furniture and fittings should not be moved without permission, except light movable furniture such as chairs.

10.4 Items in a set: if an item that is part of a set is damaged and an identical replacement cannot be found, you may be charged for replacing the full set.

10.5 Your responsibility for damage: you are responsible for damage caused by you, your group, your visitors or your pets. Damage costs are assessed by the Host and communicated to you in writing through Vintara Stays.

10.6 Deposit refund: where a Security Deposit applies, it will be refunded within 30 days of check-out, less any damage or unpaid charges. The refund goes to your original payment method or bank account.

10.7 Costs above the deposit: If repair or replacement costs exceed the Security Deposit, or no deposit was collected, we will send you the amount due in writing. It must be paid within 7 days.

11. Conduct and Serious Breach

11.1 Many Properties are in residential areas. Please respect neighbours and do not cause noise or nuisance.

11.2 Properties are for stays only. Events, parties, commercial shoots or other uses need prior written approval.

11.3 Illegal drugs, illegal activities and rave parties are strictly prohibited and will be reported to the police.

11.4 If guests seriously breach these Terms or the House Rules, the stay may be ended without refund and any resulting costs recovered. Serious breaches include:

illegal activity;
exceeding the approved guest count;
holding a party without approval;
bringing pets that were not approved;
behaviour that endangers people or property.

12. CCTV

Some Properties have CCTV cameras in common and outdoor areas only, such as entrances, driveways, gardens and pool areas, for safety and security. Cameras are never placed in bedrooms or bathrooms. Footage is managed by the Host and used only for security purposes.

13. Valuables and Lost Property

13.1 Guests are responsible for their own valuables and belongings throughout the stay. Neither Vintara Stays nor the Host is responsible for loss, theft, or damage to guests' belongings.

13.2 If you leave something behind, contact us, and we will check with the Host. Items found can be returned at your cost, but we cannot guarantee that lost items will be found.

14. Cancellations, Changes and Refunds

14.1 Cancellation by you: cancellations, rescheduling, refunds and Future Credit Notes are governed by our Cancellation Policy. The only exception is where a different policy for a specific Property is stated on its listing and in your Booking Confirmation.

14.2 Cancellation by the Host or Vintara Stays: In rare cases, for example, if a Property becomes unavailable, a Booking may need to be cancelled. We will inform you as early as possible. You may then choose one of these options:

a comparable alternative Property;
a Future Credit Note for the full amount;
a full refund.

15. Bookings Through Third Parties

If you book a Property through another website, app or travel agent, that party's terms and cancellation policy apply to your booking. Please contact them for changes and refunds.

16. Additional Services

At your request and subject to availability, services such as a chef, housekeeping or vehicle hire can be arranged through the Host or third-party providers. These are charged separately unless included in your Booking Confirmation. The provider is responsible for the service.

17. Property Information

Property descriptions, photos, amenities and House Rules are based on information provided by Hosts. We take care to keep listings accurate and up to date. If you find anything materially different on arrival, please tell us immediately so we can resolve it with the Host.

18. Limitation of Liability

18.1 Our role as agent: as a booking agent, Vintara Stays is not responsible for the condition, operation, safety or services of a Property. We are also not responsible for the acts or omissions of the Host, its staff or other guests. We will, however, help you raise and resolve any issue with the Host.

18.2 Your own safety: guests are responsible for their own safety and belongings, and for the safety of children and pets in their group. Neither Vintara Stays nor the Host is liable for loss, injury or damage caused by:

guests or their visitors;
the guests' own actions;
events outside reasonable control.

18.3 Raising problems: please report any problem to us during your stay so we have the chance to resolve it. Claims should be raised before check-out. For issues you could not reasonably have raised earlier, claims can be raised within 48 hours of check-out.

18.4 Maximum liability: to the extent permitted by law, Vintara Stays' total liability for any claim relating to a Booking will not exceed the Booking Amount paid for that Booking.

19. Force Majeure

Neither Vintara Stays nor the Host is liable for failure or delay in providing a Booking caused by events beyond reasonable control. These include natural disasters, extreme weather, floods, fire, epidemics, government orders, strikes, riots, and failure of utilities or transport. In such cases, we will work with you on the options available under the Cancellation Policy.

20. Promotions and Communications

20.1 Offers and discounts are subject to their own terms and may be changed or withdrawn. Offers cannot be combined unless stated.

20.2 We send booking-related messages by email, phone and WhatsApp. We send promotional messages only if you have agreed to receive them. You can unsubscribe at any time as described in our Privacy Policy.

21. Privacy

We collect and use personal information in line with our Privacy Policy and applicable Indian law. Your name, contact number, stay dates and guest details are shared with the Host so they can manage your stay.

22. Website Use and Intellectual Property

22.1 All content on www.vintarastays.com, including text, photos, videos, logos and the Vintara Stays name, belongs to Vintara Stays, the Hosts or their licensors. It may not be copied, reproduced or used commercially without written permission.

22.2 You agree not to misuse the website, interfere with its working, or upload harmful code.

22.3 By sending us reviews, photos or feedback, you allow us to use them to improve our services and in our marketing, for example as a guest review. We will not publish your full name or contact details without your permission.

22.4 Links to third-party websites are for convenience only. We are not responsible for their content.

23. Personal Use

Bookings are for personal leisure stays unless agreed otherwise in writing. Bookings cannot be transferred or resold without our written consent.

24. Indemnity

You agree to compensate Vintara Stays and the Host for loss, damage, claims or costs, including reasonable legal costs, arising from:

your breach of these Terms or the House Rules;
damage caused by you or your group;
misuse of the Property or our website.

25. Changes to These Terms

We may update these Terms from time to time. The version published on this page, with its "Last updated" date, applies to new Bookings. Your confirmed Booking is governed by the Terms in force when it was made.

26. Governing Law and Disputes

26.1 These Terms are governed by the laws of India.

26.2 We encourage you to contact us first so we can try to resolve any concern quickly.

26.3 Any dispute that cannot be resolved amicably will be referred to arbitration by a sole arbitrator appointed by mutual agreement, under the Arbitration and Conciliation Act, 1996. The seat of arbitration is Pune, and proceedings will be in English. Subject to this, the courts in Pune have jurisdiction.

27. General

If any part of these Terms is found invalid, the rest remains in force.
If we do not enforce a right immediately, we have not waived it.
Notices to you will be sent to the email address or phone number you provided at booking.

28. Contact and Grievance Officer

Vintara Stays
A sole proprietorship firm | GSTIN: 27AMDPL5778R2Z1
Office 202, Gera Garden, Building No. 1, Koregaon Park, Pune – 411001
Email: book@vintarastays.com
Phone / WhatsApp: +91 8446773128, +91 8237446356

Grievance Officer: [Name], book@vintarastays.com

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.