Cancellation Policy

At Vintara Stays, we understand that plans can change. This policy explains how cancellations, refunds, credit notes, and rescheduling work for bookings made directly with Vintara Stays.

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1. How to Cancel

To cancel a booking, email book@vintarastays.com or call/WhatsApp +91 8446773128, quoting your booking details. Your cancellation date is the date we receive your written request.

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2. Standard Cancellation Policy​

Cancellation charges depend on how many days before check-in we receive your cancellation request. All charges are calculated on the total booking value.

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2.1 More than 30 days before check-in
No cancellation charge. You receive a 100% refund of the total booking value.

2.2 15 to 30 days before check-in
A cancellation charge of 50% of the total booking value applies. You receive a 50% refund.

2.3 7 to 14 days before check-in
A cancellation charge of 75% of the total booking value applies. You receive a 25% refund.

2.4 Less than 7 days before check-in
The booking is non-refundable. A cancellation charge of 100% of the total booking value applies.

2.5 Partly paid bookings
For bookings that have only been partly paid, cancellation charges are calculated on the full booking value agreed at the time of booking, not only on the amount paid. If the amount paid is equal to or less than the applicable cancellation charge, no refund will be issued.

2.6 No-shows
If a guest does not arrive on the check-in date without cancelling in advance, it is treated as a cancellation less than 7 days before check-in. No-shows are non-refundable.

2.7 Refunds
Refunds are made to the original payment method used for the booking.

-refundable.​

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3. Weekends and National Holidays

The standard cancellation policy does not apply to bookings that include a weekend (Friday or Saturday night) or a national holiday.

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4. Cancellation Fee

• The cancellation charges in Section 2 are the only charges that apply on cancellation. They include all platform charges, convenience fees, and payment processing charges. No additional cancellation fee is deducted.

• GST and other applicable taxes are charged on cancellation charges as per prevailing law.

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5. Future Credit Notes

• A Future Credit Note can be used to book any Vintara Stays property.

• It is valid for 6 months from the date of issue unless another period is stated on it. The validity cannot be extended.

• The check-in date of the new booking must fall within the validity period.

• A credit note can be split across more than one booking, but cannot be combined with another credit note.

• If the new booking costs more than the credit, you pay the difference.

• To transfer a credit note to another person, email book@vintarastays.com.

• If a booking paid for with a credit note is later cancelled, the standard cancellation policy applies.

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6. Rescheduling

• You can request to change your dates up to 14 days before check-in, subject to availability.

• Any price difference is payable by the guest.

• Bookings that include a weekend or national holiday cannot be rescheduled.

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7. Cancellation by Vintara Stays

In rare cases, Vintara Stays may need to cancel a booking. If this happens, you can choose one of the following:

• An alternative, comparable property.

• A Future Credit Note for the full booking value, valid for 6 months.

• A full refund of the amount you paid.

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8. Other Terms

• Check-in is at 1:00 PM, and check-out is at 11:00 AM.

• Early check-in and late check-out are subject to availability and may carry an extra charge, at Vintara Stays' discretion.

• Accommodation and cleaning fees are not refundable.

• Bookings made through Airbnb, MakeMyTrip/Goibibo or any other third-party platform follow that platform's cancellation policy. Please check the policy on the site where you booked.

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9. Contact Us

For any questions about cancellations or refunds:
Email: book@vintarastays.com
Phone / WhatsApp: +91 8446773128, +91 9860952204
Office: Office 202, Gera Garden, Koregaon Park, Pune – 411001