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Cancellation Policy

Standard Cancellation Policy:

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  • If you wish to cancel 14 days before the arrival date, we will refund 80% of the booking value in the original payment mode or 100% as a future credit note. 

  • Cancellations made between 7-14 days before the arrival date will receive a 50% refund of the total booking value or a 50% credit note in the form of a future credit.

  • For any cancellations requested within 7 days of the check-in date, the booking will be non-refundable.

  • The cancellation will be deemed non-refundable if the booking has been partially paid for.

Please note: A cancellation fee equivalent to 20% of the booking value will be levied for all refunds processed by Vintara Stays. This is primarily applicable to cover platform charges, convenience fees, and processing charges.

 

                               

FAQs

 

1. What is Vintara Stays Cancellation Policy?

If you wish to cancel 14 days before the arrival date, we will refund 80% of the booking value in the original payment mode or 100% as a future credit note.

 

If cancellations are made between 7-14 days before the arrival date, a 50% refund of the total booking value or 60% in the form of a future credit note.

 

Please note:

A cancellation fee equivalent to 20% of the booking value will be levied for all refunds processed by Vintara Stays. This is primarily applicable to cover platform charges, convenience fees, and processing charges.

The standard cancellation policy will not be applicable for peak dates, holidays, and long weekends.

 

 

2. How does the future credit note work?

  • In case of any changes made to a reservation wherein the updated booking value exceeds the original amount, the difference must be borne by the guest. 

  • The validation period of a Future Credit Note will be specified on it and cannot be extended. If a booking is made using credit, the check-in date must be within the validity period. 

  • In most cases, a Future Credit Note expires six months from its date of issue, unless explicitly stated otherwise at the time of issue. 

  • A Future Credit Note cannot be combined with another credit note. 

  • All credit does not have to be used at once, necessarily, and can be partially distributed between bookings. 

  • Credit can be transferred by dropping an email to info@vintarastays.com. 

  • If a booking has been made using credit and subsequently canceled, a standard cancellation policy will apply.

  • All Future Credit Notes issued under the regular/ special policy can be used to book any Vintara Stays property.

 

3. Is there a Rescheduling Policy?

By Guest:

  • A rescheduling request can be raised to 14 days before the check-in date.

  • Any difference in price will have to be borne by the guest.

  • A rescheduling request cannot be raised for peak dates.

 

By Vintara Stays:

  • Vintara Stays reserves the right to cancel a booking. In such a case, guests are eligible for any one of the following options:

 

  • Vintara Stays will book an alternative comparable home.

  • Vintara Stays shall offer a Future Credit Note (valid for 6 months from the date of issuance) for the entire booking value.

  • A full refund for the total amount paid.

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4. Are there any other Terms and Conditions?

  • Standard check-in time is 2 PM, and check-out time is 11 AM.

  • GST is applicable on the cancellation fee.

  • All refunds issued are exempt from accommodation fees and cleaning fees.

  • In case of early check-ins and extended departures, an additional fee may be charged depending on The Alpha Hospitality’s discretion and availability of the home.

  • Bookings made via third-party sites, such as Airbnb or GoMMT, may be subject to the respective channel’s cancellation terms. Please check the Cancellation Policy of the site where the booking was originally made.

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